1899480 - How to handle HANA Alert 31: 'License expiry'

Symptom

When checking the Alerts tab in HANA, there is an alert called “Your license will expire in 89 days”. For HANA studio, you would find the alert by going to Administration Console -> Alerts -> Show: all alerts.

For Solution Manager, you would find the alert using transaction DBACOCKPIT -> choose HANA system -> expand Current Status -> Alerts.
To check the exact time, please go to Administration Console -> Alerts -> double click on the alerts.

Environment

• HANA 1.0 revision 41
• BW on HANA NW7.3 SP8

Cause

1. The threshold value of "Check license expiration" in "Configure Check Settings" is improper. The default value is Low: 30, Medium: 14, High: 7.

2. The license key is going to be expired for your HANA system.

The SAP HANA database supports following two kinds of license keys.

Temporary license keys:

A temporary license key, which is valid for 90 days, is automatically installed with a new SAP HANA database. During this period, you should request and apply a permanent license key.

Permanent License Keys:

Permanent license keys are valid until the predefined expiration date. Furthermore, they specify the amount of memory licensed to the target SAP HANA database. Before a permanent license key expires, you should request and apply a new permanent license key. If a permanent license key expires, a temporary license key valid for 28 days is automatically installed.

You can check the HANA license information from HANA Studio as follows: Right click the HANA system -> Properites -> License.

You can also check the license information by using the following sql command: 'SELECT * FROM M_LICENSE'

Resolution

Get a valid license from SAP service marketplace and install it using SAP HANA Studio.

1. Navigate to http://service.sap.com/licensekeys.
2. Click "Search an Installation" under Request a Permanent License Key.

3. Click Netweaver Installation.
4. Click New System.
5. Enter the new system id in the box and click the Check button.
6. Enter the remaining system details on the screen (selecting "SAP HANA platform edition" for the Product and "SAP HANA platform edition 1.0" for the product version).
7. Click Continue.
8. Enter the Hardware Key and select the License Type of "SAP in-memory Appliance Enterprise". Leave the default value of the expiration date of 12/31/9999 and enter in the memory quantity of the system (512 GB for example).
9. Click Continue.
10. Enter in a valid email address and click the Submit button.

11. Wait for the new license from SAP.
12. Once the license file arrives, install it using HANA Studio.

Keywords

HANA, License

Header Data

Released On	23.10.2014 07:09:13
Release Status	Released to Customer
Component	HAN-STD-ADM-DBA SAP HANA Database Administration and Monitoring
Priority	Normal
Category	How To
Database	HDB 1.0