Symptom
When you specify Remote Support Platform (RSP) task validity for
specific SAP HANA version, the task will always be ignored as invalid
for any SAP HANA database version.
Reproducing the issue
Scenario:
1. In RSP Studio create a new task for HANA.
2. On validity tab, set SAP HANA Version ‘From’ dropdown value to predefined value "1.00.65".
3. Set SAP HANA Version ‘To’ dropdown value to predefined value "1.00.65" and change number "65" to "97".
4. Import task to RSP console and approve it.
5. Add HANA system to RSP using valid version e.g. 97 and one monitored company.
6. Go to Tasks Execution Wizard and try to execute the created task.
Expected behavior:
Task should be compatible and available for execution.
Actual behavior:
Task is marked as incompatible due to database version.
1. In RSP Studio create a new task for HANA.
2. On validity tab, set SAP HANA Version ‘From’ dropdown value to predefined value "1.00.65".
3. Set SAP HANA Version ‘To’ dropdown value to predefined value "1.00.65" and change number "65" to "97".
4. Import task to RSP console and approve it.
5. Add HANA system to RSP using valid version e.g. 97 and one monitored company.
6. Go to Tasks Execution Wizard and try to execute the created task.
Expected behavior:
Task should be compatible and available for execution.
Actual behavior:
Task is marked as incompatible due to database version.
Solution
SAP intends to provide a patch or patches in order to solve the problem described. The section Reference to Related Notes below will list the specific patches once they become available. The corresponding Info file
of the patches in SAP Service Marketplace will also show the SAP Note
number. Please note that these references can only be set at patch
release date. SAP will deliver patches only for selected releases at its
own discretion, based on the business impact and the complexity of the
implementation.
Other terms
RSP, validity, Remote Support Platform, revision
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