1977218 - How to handle HANA Alert 52 'Check for new crash dump files'

Symptom

This Knowledge Base Article (KBA) is part of a series of HANA Operation Recommendations.
When checking the Alerts tab in HANA Studio or Solution Manager, there is an alert called “1 new crashdump files(s) found on host <HOSTNAME>”.

Environment

This KBA is created based on:

• HANA 1.0 revision 74
• BW on HANA NW7.3 SP8

Cause

If a HANA process has crashed a CrashDump is written. This dump file shows a lot of information that might be helpful to analyze the root cause of the crash.
Typical root causes are:

1. Bugs
2. Violations of technical limits by an application (e.g.: table growth beyond the limit of 2 billion records, rowstore size beyond technical limits) 

Resolution

 The crash dump file contains information about the system status and limitations during the crash and can be evaluated to find out the root causes of the crash.

Procedure

1.   How to find Crashdump files
2.   Initial Analysis activity
      2.1. Check Timestamp and node involved
      2.2. Identify Thread that caused the crash
      2.3. Analyze Call Stack for the Thread
      2.4. Check for potential error
      2.5. What to put into an internal support message

Path

SAP HANA Studio - SAP HANA Administration Console - Diagnosis Files

How to

In the attached document you can find more details on the usual steps that are required to analyze a crash dump file.

See Also

SAP HANA Troubleshooting Guide

Keywords

Operation Recommendation
HANA Alert
#OpsRec