1979585 - In Explorer under Manage Spaces, HANA connections shows "NewDB server does not respond".

Symptom

In Explorer Manage Spaces, the connection to HANA under "SAP HANA appliance" category shows broken and when hovering the mouse over it the message displayed is "NewDB server does not respond".  Note: The screenshot below only shows one connection, there may be others on the list that are not shown

Environment

SAP BusinessObjects Explorer 4.0
SAP BusinessObjects Explorer 4.1

Reproducing the Issue

1. Create a JDBC connection to HANA in Information Design Tool (IDT) with correct credentials and hostname:port.
2. Verify from Explorer host that there are no network issues reaching the HANA host and port.
3. Login Explorer and click Manage Spaces.

Cause

This issue can be seen under Manage Spaces when there are multiple connections to HANA specified in IDT which are not valid, meaninng the login credentials are not correct or hostname/port not correct for those connections. Master server will at times flag the good connection broken as well and therefore will show broken under Manage Spaces.

Resolution

Delete any HANA connections from IDT that are not valid or fix the credentials, hostname, port, etc so they are valid and working.

Keywords

Explorer jdbc hana connection, newDB server not responding