1865920 - 'No CR product instance for installed product instance; SAP note 669669 ' error when SAP HANA ENTERPRISE EDITION product is missing in SLD and LMDB

Symptom

'No CR product instance for installed product instance; SAP note 669669 ' error when SAP HANA ENTERPRISE EDITION product is missing in SLD and LMDB

Environment

• Solution Manager 7.1

Reproducing the Issue

1. Execute transaction 'LMDB'
2. Select 'Technical Systems' tab
3. Select field 'Type' equal to 'SAP HANA Database' and choose an 'Extended System ID'
4. Click on the Display button
5. In the Navigation Tree choose Software -> 'No CR product instance for installed product instance; SAP note 669669' error is raised when selecting a row in the tab Product Instances

Cause

The product 'SAP HANA ENTERPRISE EDITION' has been deleted in PPMS and is missing in SLD CR content Version 9.2 and higher.
Therefore also CR product instance for the selected installed product instance is not found in LMDB.

Resolution

Follow the steps described in SAP Note 1794465 to set the right PPMS IDs in the configuration.
Afterwards HANA will correctly register as SAP HANA PLATFORM EDIT. 1.0 in SLD. For more information read also SAP Note 1817105.

See Also

note 1863515  HANA Soft. Comp. Versions missing in the Landscape API

Keywords

SAP HANA ENTERPRISE (LT), SAP_HANA_ENTERPRISE_(LT), HANA DB